Policies.
Return and Online Order Policy
Due to the nature of our products, all sales are final. Products sold by Restoring Eden Flowers are non-returnable and non-exchangeable. We do not honor or accept order cancellation requests. Every effort is made to ensure that our products are grow in a clean, safe, and thoughtful environment and that labels remain accurate throughout the season.
Any claim regarding products received must be submitted via email to coty@restoringedenflowers.com within 48 hours of delivery. After this, no refunds will be granted, and no claims will be accepted. Issues such as virus, broken necks, and non-viablity, etc., will not be considered after the initial 48-hour window post-delivery. As with any small farm, mistakes do happen, but we make every effort to ensure that they do not.
We do not offer replacements. If a claim is approved within the specified 48-hour period, a refund will be issued to the original payment method.
Policy Exception: For the 2024-2025 sale season, any mislabeled variety will be issued a 35% refund or a 65% credit for the following season.
Shipping Policies
We use UPS and USPS shipping methods. If you suspect you will need a heat pack when tuber shipping begins on April 1st, 2025, please purchase in the shipping section of the checkout.
We do offer order combinations for a convenience fee of $4.95, per order. The overpaid shipping will be refunded. If your refund is not received in 10 business days, please reach out to us: coty@restoringedenflowers.com
Shipping charges are increased for orders in Alaska and Hawaii.
Terms of Service
Please read these Terms of Service ("terms") carefully before using the Restoring Eden Flowers website. You agree to the terms outlined below by accessing or using our website.
Condition of Use: Your use of our website and services is subject to the conditions stated here. You accept these conditions by visiting our website, using its services, or purchasing.
Copyright: Content on this website, including images, text, graphics, and logos, is the property of Restoring Eden Flowers and is protected by copyright laws.
Communications: By visiting our website or contacting us via email, you consent to electronic communication, including receiving updates, notices, and promotional emails.
Applicable Law: These terms are governed by the laws of Georgia and Michigan. Any disputes will be resolved under their jurisdiction.
User Accounts: If you create an account, you are responsible for maintaining its confidentiality and all activity under your account. We reserve the right to terminate accounts or cancel orders at our discretion.
Privacy Policy
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information. By using our website, you consent to these practices.
Information Collection: We collect Automatic Anonymous Information (AAI) and Personally Identifiable Information (PII). Examples include browser data, IP addresses, and personal details like name, email, and billing address. Cookies may also be used to enhance your shopping experience.
Use Of Information: Collected information helps us improve our services, personalize your experience, and communicate with you. We do not sell your information but may share it if required by law.
Security: We take reasonable measures to protect your personal information and ensure safe transactions. However, no system is 100% secure, and we recommend safeguarding your account credentials.
Children’s Privacy: Our website is intended for users aged 18 and older. We do not knowingly collect information from children under 18.
Policy Changes: We reserve the right to modify this policy at any time. Updates will be posted here and take effect immediately unless stated otherwise.
Contact Us
For questions or concerns, email us at coty@restoringedenflowers.com.
These policies were last updated on December 4th, 2024.